Job Description
Join TechSolve Solutions Inc.'s elite remote tech support team and become the hero behind our clients' digital experiences. We're urgently hiring passionate Technical Support Specialists in Lexington, KY to deliver exceptional service from home. Enjoy competitive compensation, flexible scheduling, and comprehensive benefits while solving complex technical challenges for Fortune 500 clients. This is your chance to accelerate your career in a dynamic, growth-oriented environment with unlimited opportunities for advancement.
Responsibilities
- Provide Tier 2/3 remote technical support via phone, email, and chat for enterprise clients
- Diagnose and resolve complex hardware/software issues across Windows, macOS, and Linux systems
- Implement security protocols and patch management for 500+ endpoint devices
- Create detailed technical documentation and SOPs for recurring issues
- Collaborate with cross-functional teams using Jira, Zendesk, and ServiceNow platforms
- Mentor junior support staff and conduct knowledge-sharing workshops
- Monitor system health using Nagios and Splunk dashboards
Qualifications
- 3+ years of enterprise-level technical support experience
- Expert-level proficiency in Active Directory, SCCM, and Azure AD
- CompTIA Security+ or equivalent cybersecurity certification
- Proven experience with VPN setups and cloud infrastructure (AWS/Azure)
- Exceptional troubleshooting skills for networking (TCP/IP, DNS, DHCP)
- Strong written communication skills for technical documentation
- Ability to work independently with minimal supervision in remote environment