Job Description
Join Omaha Tech Solutions' award-winning remote support team and transform how businesses operate! We're seeking a dedicated Senior Tech Support Specialist to provide world-class assistance to our clients nationwide. As a 100% remote role based in Omaha, you'll leverage cutting-edge tools to resolve complex technical challenges while enjoying Nebraska's low cost of living. Plus: Earn a $5,000 sign-on bonus! Our collaborative culture offers flexible schedules, professional development stipends, and opportunities to grow into cloud architecture or DevOps roles. Apply today to become part of Nebraska's fastest-growing tech community!
Responsibilities
- Diagnose and resolve hardware/software issues via remote desktop tools and phone support
- Manage enterprise-level ticketing systems with SLA adherence
- Deploy and configure cloud infrastructure (AWS/Azure) for client environments
- Create technical documentation and training materials for end-users
- Collaborate with Tier 2 engineers on complex network and security incidents
- Maintain inventory and lifecycle management of IT assets
- Provide after-hours rotational support (1 week/month)
Qualifications
- 3+ years of enterprise-level remote tech support experience
- CompTIA Network+ or AWS Certified Cloud Practitioner certification
- Expertise in Windows Server 2019/2022 and Active Directory
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with service desk tools (ServiceNow, Jira Service Desk)
- Excellent written/verbal communication skills
- Ability to work independently with minimal supervision
- Must reside in Nebraska for tax compliance