Job Description
Join TechSolutions Inc. as a Part-Time Remote Tech Support Specialist and become the hero of our clients' digital journeys! We're seeking a tech-savvy professional to deliver exceptional remote support to our diverse client base in the vibrant New York area. This flexible role (20-25 hours/week) offers the perfect blend of technical challenge and work-life balance, with full remote work options. You'll troubleshoot complex issues, optimize system performance, and ensure seamless IT experiences – all while working with cutting-edge technologies. If you're passionate about solving problems and making technology accessible, we want you on our team!
Responsibilities
- Provide remote technical support via phone, chat, and email for hardware/software issues
- Diagnose and resolve network connectivity problems, security threats, and system malfunctions
- Install, configure, and maintain operating systems and applications across diverse platforms
- Create and document detailed technical knowledge base articles for internal and client use
- Collaborate with senior engineers on complex system integrations and infrastructure projects
- Monitor system performance and proactively address potential security vulnerabilities
- Maintain accurate ticket logs and follow ITIL best practices for incident management
Qualifications
- 2+ years of experience in technical support or IT helpdesk roles
- Proficiency with Windows/macOS, networking fundamentals, and cloud platforms (AWS/Azure)
- CompTIA A+ or equivalent certification preferred
- Exceptional troubleshooting skills with strong analytical abilities
- Excellent written and verbal communication skills
- Ability to work independently and manage multiple priorities in a fast-paced environment
- Familiarity with remote support tools (TeamViewer, AnyDesk, etc.)
- Must be located in New York State with reliable high-speed internet