Job Description
Join our dynamic team as a Remote Technical Support Specialist and become the hero behind our seamless technology experience! At TechSolutions Inc., we empower businesses across Louisiana with cutting-edge IT solutions, and we're seeking passionate individuals to deliver exceptional remote support. This fully remote role offers the flexibility to work from anywhere in Baton Rouge while making a tangible impact. Enjoy competitive benefits, professional growth opportunities, and a collaborative culture that values innovation and work-life balance. If you're ready to solve complex tech challenges and elevate customer satisfaction, apply today!
Responsibilities
- Provide Tier 2-3 remote technical support via phone, email, and chat for hardware/software issues
- Diagnose and resolve network connectivity, security, and system performance problems
- Document all interactions in ticketing systems with detailed resolution steps
- Collaborate with cross-functional teams on infrastructure upgrades and security protocols
- Train users on best practices for data protection and software utilization
- Monitor system health and proactively address potential vulnerabilities
- Contribute to knowledge base articles and improvement initiatives
Qualifications
- 3+ years of experience in remote technical support or help desk environments
- Proficiency in Windows/Linux operating systems and cloud platforms (AWS/Azure)
- Strong knowledge of networking fundamentals (TCP/IP, DNS, VPN)
- Excellent troubleshooting skills with hardware/software diagnostics tools
- CompTIA A+, Network+, or Security+ certification preferred
- Exceptional communication skills with ability to translate technical concepts
- Experience with ticketing systems (ServiceNow, Zendesk) and remote access tools
- Ability to work independently with minimal supervision in a remote setting