Job Description
Join our dynamic IT support team as a Night Shift Specialist in Dallas! We're seeking a dedicated professional to provide critical technical support during overnight hours (11 PM - 7 AM). This role ensures our systems remain operational and resolves user issues with precision and speed. Enjoy competitive compensation, comprehensive benefits, and career growth opportunities in a collaborative environment.
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access for enterprise systems
- Monitor and maintain server infrastructure, network devices, and cloud services
- Troubleshoot hardware/software issues with minimal disruption to business operations
- Document incidents, resolutions, and knowledge base articles in ITSM tools
- Collaborate with day-shift teams for seamless handover and issue escalation
- Conduct system patching, updates, and security checks during off-peak hours
Qualifications
- 3+ years of experience in IT support/help desk environments
- Strong proficiency with Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- CompTIA A+/Network+ certification or equivalent experience
- Exceptional problem-solving skills with ability to work autonomously
- Availability to work overnight shifts (11 PM - 7 AM) with flexible scheduling
- Excellent communication skills for technical and non-technical stakeholders