Job Description
Join TechFlow Solutions as an immediate-hire Remote Tech Support Specialist and become the frontline hero for our clients in Fresno, CA! We're seeking a technically savvy problem-solver to deliver exceptional remote support through chat, email, and phone channels. Enjoy flexible hours, competitive compensation, and the opportunity to grow with a dynamic team while working from home. Perfect for candidates ready to start immediately and make an immediate impact!
Responsibilities
- Diagnose and resolve hardware/software issues via remote access tools
- Provide Tier 1/2 support for Windows, macOS, and mobile devices
- Document cases accurately in ticketing systems (ServiceNow/Jira)
- Collaborate with network engineers on escalated connectivity issues
- Train users on cybersecurity best practices and software tools
- Monitor system health and proactively address performance bottlenecks
- Support cloud infrastructure (AWS/Azure) troubleshooting
Qualifications
- 1+ years of remote IT support experience
- CompTIA A+/Network+ certification (or equivalent)
- Proficiency in remote desktop tools (TeamViewer/AnyDesk)
- Strong knowledge of Active Directory and Office 365
- Excellent written/verbal communication skills
- Ability to work independently with minimal supervision
- Valid California driver's license (for occasional on-site visits)
- CompTIA Security+ preferred