Job Description
Join CyberSecure Solutions Inc., a leader in cybersecurity innovation, as we revolutionize digital protection for Fortune 500 clients. We're seeking a passionate Senior Tech Support Specialist to join our elite remote team based in New York. Enjoy flexible hours, cutting-edge tools, and career advancement opportunities while making a tangible impact on global security infrastructure. Our award-winning culture combines agility with enterprise-grade expertise – where your problem-solving skills directly shape our industry-leading solutions.
Responsibilities
- Diagnose and resolve complex technical issues across Windows/macOS/Linux environments via remote support channels
- Implement and maintain cybersecurity protocols including VPN configurations, endpoint protection, and access controls
- Document troubleshooting processes and create comprehensive knowledge base articles
- Collaborate with engineering teams to escalate critical incidents and implement permanent solutions
- Mentor junior support staff and conduct security awareness training sessions
- Optimize remote support workflows using Jira, Zendesk, and ServiceNow platforms
Qualifications
- 5+ years of enterprise-level remote technical support experience with cloud/SaaS environments
- CompTIA Security+ and/or AWS Certified Cloud Practitioner certification required
- Expert proficiency in Active Directory, Azure AD, and enterprise networking fundamentals
- Proven ability to troubleshoot complex infrastructure issues independently
- Exceptional written communication skills with ability to create technical documentation
- Experience with ticketing systems (ServiceNow/Jira) and remote access tools