Job Description
Join our dynamic team as a Night Shift Support Specialist and enjoy the financial security of weekly pay! We're seeking dedicated professionals to provide exceptional technical support during overnight hours in Reno, NV. This is your opportunity to build a stable career with consistent paychecks while working in a collaborative environment that values your contributions.
Why Choose Us?
- Weekly paychecks for immediate financial flexibility
- Comprehensive training and career advancement opportunities
- Competitive benefits package including health insurance
- Modern, supportive workplace culture
Responsibilities
- Provide 24/7 technical support via phone, email, and remote access
- Troubleshoot hardware, software, and network issues for enterprise clients
- Document all interactions and resolutions in ticketing systems
- Collaborate with day-shift teams for seamless service continuity
- Monitor system health and proactively address potential issues
- Maintain high customer satisfaction metrics
Qualifications
- Minimum 2 years in IT support or helpdesk role
- Strong knowledge of Windows/macOS operating systems
- Experience with ticketing systems (ServiceNow, Zendesk)
- CCNA or CompTIA A+ certification preferred
- Excellent problem-solving and communication skills
- Ability to work independently during night shifts
- Valid driver's license and reliable transportation