Job Description
Join NexusTech Solutions as a Senior Remote Tech Support Specialist and elevate your career in Albuquerque's thriving tech scene! We're offering a competitive salary plus a $5,000 sign-on bonus for qualified candidates who can start immediately. As a fully remote role, you'll provide expert technical assistance to enterprise clients while enjoying New Mexico's renowned quality of life. Our award-winning team values innovation, work-life balance, and professional growth.
This position offers comprehensive benefits including health insurance, 401(k) matching, and ongoing technical certifications. You'll be part of a company recognized as Albuquerque's Top Remote Employer 2023, with opportunities to work with cutting-edge technologies and mentor junior specialists.
Responsibilities
- Resolve complex technical issues for enterprise clients via phone, chat, and remote access
- Document troubleshooting procedures and create knowledge base articles
- Collaborate with Tier 2 and engineering teams on escalated technical problems
- Conduct system diagnostics and implement security protocols
- Maintain 95%+ customer satisfaction metrics through proactive communication
- Train clients on new technologies and best practices
- Participate in 24/7 on-call rotation (1 week/month)
Qualifications
- 5+ years of enterprise-level technical support experience
- CompTIA A+, Network+, or Security+ certification required
- Expert proficiency in Windows OS, Active Directory, and cloud platforms
- Strong troubleshooting skills for network connectivity and hardware issues
- Experience with remote support tools (TeamViewer, AnyDesk, etc.)
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- US citizenship or permanent residency required