Job Description
Are you a tech-savvy problem solver looking for a rewarding career from the comfort of your home?
ApexTech Solutions is seeking a dedicated Remote Tech Support Specialist to join our growing team. We offer a generous $3,000 Sign-On Bonus for new hires to ensure you are rewarded for your expertise and dedication immediately. Enjoy flexible hours and top-tier benefits while helping our clients navigate the digital world.
Why Join Us?
- Generous Compensation: Base salary up to $60k plus a $3,000 sign-on bonus.
- Flexible Schedule: Work from anywhere in the Toledo, OH area (or anywhere in the US).
- Professional Growth: Ongoing training and clear career advancement paths.
- Modern Tools: Access to the latest technology to support our clients effectively.
Responsibilities
- Provide exceptional technical support via phone, chat, and email to internal and external clients.
- Diagnose and resolve hardware, software, and network connectivity issues.
- Document technical solutions and customer interactions in the CRM system.
- Troubleshoot complex technical problems and escalate them to senior engineers when necessary.
- Ensure high customer satisfaction scores and adhere to service level agreements (SLAs).
- Maintain a professional and positive demeanor in all customer interactions.
Qualifications
- High school diploma or equivalent; Associate degree in IT or related field preferred.
- Proven experience in customer service or IT support (1+ years preferred).
- Strong troubleshooting skills and proficiency with Microsoft Windows and Office Suite.
- Excellent verbal and written communication skills.
- Ability to work independently in a remote environment with high reliability.
- Basic understanding of network protocols and hardware components.