Job Description
Join our award-winning IT support team and revolutionize how businesses solve technical challenges! We're seeking passionate Remote Tech Support Specialists to deliver exceptional service from home. Enjoy competitive compensation, flexible scheduling, and cutting-edge tools while making tangible impact. TechSolutions Inc. offers comprehensive benefits, career growth paths, and a culture that celebrates innovation and work-life balance.
As a cornerstone of our client success, you'll troubleshoot complex systems with precision and patience. Our ideal candidate thrives in remote environments and transforms technical frustrations into seamless solutions. Ready to elevate your career in tech? Apply today and become part of Cincinnati's premier remote workforce!
Responsibilities
- Deliver exceptional remote technical support via phone, chat, and video for diverse client systems
- Diagnose and resolve hardware, software, and network issues with enterprise-grade tools
- Manage IT service tickets using ServiceNow with SLA adherence and detailed documentation
- Proactively monitor system health and implement preventive maintenance protocols
- Collaborate with cross-functional teams on complex escalations and infrastructure projects
- Train clients on security best practices and system optimization techniques
- Contribute to knowledge base articles and process improvement initiatives
Qualifications
- 3+ years of enterprise-level technical support experience with remote work proficiency
- Expert knowledge of Windows OS, Active Directory, and cloud platforms (Azure/GCP)
- CompTIA A+/Network+ certifications or equivalent industry credentials
- Strong scripting abilities (PowerShell/Bash) and automation experience
- Exceptional troubleshooting skills with root cause analysis methodology
- Proven ability to manage multiple priorities in fast-paced environments
- Excellent written/verbal communication with customer-centric mindset