Job Description
Join our elite night shift team as a Support Specialist in Stockton, CA! We're seeking dedicated professionals to provide exceptional technical and customer support during critical overnight hours. This direct-hire opportunity offers stability, growth, and the chance to be the backbone of our 24/7 operations. Enjoy premium compensation, comprehensive benefits, and a supportive team environment. If you thrive in dynamic night shift settings and excel at problem-solving, apply today to launch your career with industry leaders!
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote assistance
- Monitor system alerts and resolve critical infrastructure issues during night shifts
- Document incident reports with precision and maintain detailed knowledge base
- Collaborate with global teams during cross-continental handovers
- Execute scheduled maintenance tasks during low-traffic periods
- Deliver exceptional customer service with a calm, solution-oriented approach
Qualifications
- 2+ years of technical support experience in night shift environments
- Proficiency with Windows/Linux systems and network troubleshooting
- Strong written communication skills for incident documentation
- CompTIA A+ or equivalent certification preferred
- Ability to work independently and make decisive judgments
- Flexibility to adapt to changing priorities and urgent escalations
- Valid driver's license for occasional on-site support