Job Description
Join our elite support team in Toledo! We're urgently seeking dedicated Night Shift Support Specialists to deliver exceptional technical assistance during critical overnight hours. Enjoy competitive pay, comprehensive benefits, and a collaborative environment where your expertise makes a tangible impact. If you thrive in dynamic settings and excel at problem-solving, apply today to secure your spot in this high-demand role!
Why Nexus Solutions? Industry-leading training, career advancement opportunities, and a culture that values work-life balance. We're committed to your growth and success.
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access for enterprise clients
- Diagnose and resolve complex hardware/software issues with precision
- Document cases meticulously in CRM systems for seamless handoffs
- Collaborate with global teams during critical incident escalations
- Monitor system health and proactively address potential disruptions
- Train junior staff on advanced troubleshooting methodologies
- Contribute to process improvement initiatives for night shift operations
Qualifications
- 2+ years in technical support or customer service role
- Proficiency with Windows/macOS, networking fundamentals, and cloud platforms
- Exceptional problem-solving abilities under pressure
- Strong written and verbal communication skills
- Experience with ticketing systems (ServiceNow/Jira preferred)
- CompTIA A+/Network+ certification or equivalent
- Ability to work independently with minimal supervision
- Flexible availability for overnight shifts (10 PM - 6 AM)