Job Description
Join our dynamic night shift team at Orlando Tech Services! We're seeking dedicated Support Specialists to provide exceptional technical assistance to our clients during overnight hours. As a key member of our operations team, you'll ensure seamless service delivery while enjoying premium equipment provided by the company. This role offers competitive compensation, comprehensive benefits, and a supportive work environment focused on professional growth.
Our Orlando facility offers state-of-the-art equipment including high-performance workstations, ergonomic peripherals, and specialized diagnostic tools. We value our night shift team with enhanced compensation packages and flexible scheduling options. If you're a tech-savvy professional seeking a rewarding night shift opportunity with all necessary equipment provided, apply today!
Responsibilities
- Provide 24/7 technical support for clients via phone, chat, and remote assistance
- Diagnose and resolve hardware/software issues using provided diagnostic equipment
- Document support tickets and maintain accurate incident logs
- Collaborate with day shift teams for seamless service continuity
- Monitor system performance and escalate critical issues
- Conduct preventive maintenance on company-provided equipment
- Train junior team members on support protocols and tools
Qualifications
- High school diploma or equivalent; technical certification preferred
- Minimum 1 year experience in technical support or IT operations
- Proficiency with remote desktop tools and diagnostic software
- Strong problem-solving skills with attention to detail
- Ability to work independently during overnight shifts
- Valid driver's license (for occasional equipment transport)
- Excellent written and verbal communication skills
- Comfortable working with provided specialized equipment