Job Description
Join our elite night shift team at NexusTech Solutions and earn a $5,000 sign-on bonus! We're seeking dedicated Night Shift Support Specialists to provide 24/7 technical assistance to enterprise clients in Sacramento. This role offers competitive compensation, comprehensive benefits, and opportunities for career advancement while maintaining work-life balance with our consistent night schedule. If you thrive in dynamic environments and excel at problem-solving, apply today to become a cornerstone of our operations!
Responsibilities
- Deliver real-time technical support via phone, chat, and remote assistance during night shifts (10 PM - 6 AM)
- Troubleshoot complex hardware/software issues for Fortune 500 clients with SLA adherence
- Document incidents and resolutions using ServiceNow with precision and detail
- Collaborate with global teams to escalate critical issues and implement permanent fixes
- Maintain 99.5% system uptime through proactive monitoring and root cause analysis
- Train junior staff on escalation protocols and best practices
Qualifications
- 3+ years of enterprise-level IT support experience in 24/7 environments
- CompTIA Network+ or AWS Certified Cloud Practitioner certification required
- Expertise in Windows Server, Active Directory, and cloud infrastructure (AWS/Azure)
- Exceptional troubleshooting skills with networking, security, and SaaS applications
- Ability to remain calm and solution-focused during high-pressure situations
- Strong written communication skills for technical documentation and client updates
- Availability to work flexible nights including weekends/holidays as needed