Job Description
Join our elite 24/7 support team and earn a $5,000 sign-on bonus for committing to our night shift operations! Omaha Tech Solutions is seeking dedicated Night Shift Support Specialists to provide exceptional technical assistance to our global client base. This role offers unparalleled career growth in a dynamic, fast-paced environment with premium compensation and comprehensive benefits. Work remotely from Omaha while making a tangible impact on enterprise systems and customer satisfaction.
Why Join Us?
• $5,000 sign-on bonus paid after 90 days
• Competitive hourly rate + performance incentives
• Remote work flexibility with night shift schedule
• Industry-leading training and certifications
• Comprehensive health benefits and 401(k) matching
Responsibilities
- Provide Tier 2/3 technical support for enterprise software and hardware systems
- Monitor and resolve critical system alerts during night shift hours
- Document incident tickets with detailed resolution steps and preventive measures
- Collaborate with global teams during cross-continental handover periods
- Conduct root cause analysis for recurring system failures
- Maintain 99.9% uptime SLA for assigned client portfolios
- Train junior staff on escalation protocols and troubleshooting methodologies
Qualifications
- 3+ years in technical support or IT operations role
- Expert knowledge of Windows/Linux environments and cloud platforms (AWS/Azure)
- CompTIA Network+ or equivalent certification required
- Experience with ticketing systems (ServiceNow/Jira) and monitoring tools
- Ability to work independently during night shift (10 PM - 6 AM)
- Strong written communication for technical documentation
- Previous experience with on-call rotation and emergency response