Job Description
Join Alaska Tech Solutions' elite night shift support team and become the backbone of our 24/7 operations. We're seeking dedicated professionals to deliver exceptional technical support during critical overnight hours while Anchorage sleeps. Enjoy competitive pay, comprehensive benefits, and a collaborative environment where your expertise directly impacts customer satisfaction and system reliability. Perfect for night owls who thrive in dynamic, low-disturbance settings with opportunities for career advancement.
Responsibilities
- Provide Tier 2 technical support for enterprise software and infrastructure during overnight shifts (11 PM - 7 AM)
- Monitor and respond to critical system alerts, ensuring rapid resolution of outages
- Document all support cases with precision in ticketing systems (Jira/Servicenow)
- Collaborate with global teams during cross-continental handover periods
- Perform proactive system maintenance and security patch deployments
- Conduct root cause analysis for recurring technical issues
- Mentor junior support staff during shift transitions
Qualifications
- Minimum 2 years experience in enterprise IT support or helpdesk environments
- CompTIA A+ or equivalent certification required
- Proficiency with Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- Strong diagnostic skills for network connectivity issues and application troubleshooting
- Ability to work independently with minimal supervision during overnight hours
- Experience with ticketing systems and ITIL best practices
- Valid Alaska driver's license for occasional on-site equipment access