Job Description
Join our elite 24/7 support team as a Night Shift Specialist in the heart of New York City! TechNova Solutions is seeking dedicated professionals to ensure seamless technical operations while our global clients rest. This premium role offers competitive compensation, comprehensive benefits, and the opportunity to thrive in a dynamic, fast-paced environment. If you're a problem-solver with a passion for excellence, apply now and become an integral part of our award-winning support infrastructure.
Responsibilities
- Provide Tier 2-3 technical support for enterprise clients via phone, chat, and remote access
- Monitor system health, troubleshoot complex infrastructure issues, and implement proactive solutions
- Collaborate with global teams to resolve escalated incidents and maintain service level agreements
- Document technical procedures, create knowledge base articles, and conduct training sessions
- Optimize support workflows using Zendesk, Jira, and monitoring tools like Datadog
- Participate in continuous improvement initiatives for support processes
Qualifications
- 3+ years of enterprise-level IT support or system administration experience
- Proficiency in Windows Server, Linux, cloud platforms (AWS/Azure), and networking fundamentals
- Strong scripting skills (Python/PowerShell) and experience with automation tools
- Exceptional troubleshooting abilities with complex enterprise systems
- Excellent communication skills with fluency in English
- Ability to work independently during night shifts with minimal supervision
- Relevant certifications (CompTIA Network+, AWS Certified Cloud Practitioner) preferred