Job Description
Join TechGuard Solutions Inc. as a Night Shift Support Specialist where we provide all necessary equipment to ensure your success! We're seeking dedicated professionals to maintain our 24/7 operations with premium tools, ergonomic workstations, and cutting-edge technology. Enjoy competitive pay, comprehensive benefits, and a supportive team environment while working the night shift in San Jose's thriving tech hub.
Responsibilities
- Monitor and maintain IT infrastructure during night shift operations
- Provide remote technical support to global clients via ticketing systems
- Deploy and configure provided hardware/software solutions
- Document incident reports and system performance metrics
- Collaborate with day shift teams for seamless handovers
- Execute scheduled maintenance tasks during off-peak hours
- Train on company-provided diagnostic tools and equipment
Qualifications
- 2+ years of IT support experience or relevant certification
- Proficiency with Windows/Linux systems and networking basics
- Strong problem-solving and communication skills
- Ability to work independently during night shift hours
- Experience with ticketing systems (ServiceNow/Jira preferred)
- Valid driver's license (for equipment transport if needed)
- Flexibility to work weekends/holidays as required
- Pass background check and drug screening