Job Description
Join our award-winning team as a Night Shift Support Specialist in Corpus Christi! We're seeking dedicated professionals to provide exceptional technical support during overnight hours. This direct hire opportunity offers competitive pay, comprehensive benefits, and career growth potential in a dynamic environment. Be the critical link between our clients and seamless operations while enjoying a supportive team atmosphere.
Responsibilities
- Provide 24/7 technical support via phone, email, and chat for enterprise clients
- Resolve complex system issues, network outages, and software malfunctions
- Document cases meticulously in CRM systems for audit and tracking
- Collaborate with global teams during critical incident escalations
- Proactively monitor system health and implement preventative measures
- Train junior support staff on troubleshooting protocols
- Generate monthly performance reports for leadership review
Qualifications
- 3+ years in technical support or IT operations role
- Expertise in Windows Server, Active Directory, and cloud platforms
- CompTIA A+/Network+ certification or equivalent experience
- Exceptional problem-solving skills under pressure
- Strong written and verbal communication abilities
- Ability to work independently during overnight shifts
- Experience with ticketing systems (ServiceNow, Zendesk)
- Valid driver's license with reliable transportation