Job Description
Join our dynamic team as a Night Shift Support Specialist in Anchorage! We're seeking compassionate professionals to provide exceptional assistance during evening hours with flexible scheduling options. This role is perfect for students, parents, or anyone seeking work-life balance while making a meaningful impact in our community. Enjoy competitive pay, comprehensive benefits, and a supportive work environment.
Why Join Us?
- Competitive hourly rates + shift differential
- Flexible scheduling (10-30 hours/week)
- Free parking and public transit reimbursement
- Health insurance eligibility for 20+ hours/week
- Growth opportunities into full-time roles
Responsibilities
- Provide 24/7 client support via phone, email, and chat during night shifts
- Monitor and respond to critical system alerts and service tickets
- Document all interactions and incidents in CRM systems
- Collaborate with day-shift teams for seamless service continuity
- Perform system health checks and basic troubleshooting
- Escalate complex issues to senior support staff
- Maintain strict confidentiality of client data
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 1 year customer service or technical support experience
- Strong problem-solving and communication skills
- Ability to work independently during night shifts (10 PM - 6 AM)
- Basic computer proficiency and tech-savviness
- Flexibility to adjust schedule based on business needs
- Valid Alaska driver's license (if required for site visits)
- Ability to pass background check and drug screen