Job Description
Join Fort Wayne Tech Solutions as a Night Shift Support Specialist and enjoy the perfect work-life balance with flexible scheduling! We're seeking dedicated professionals to provide exceptional technical support during evening hours while maintaining a healthy personal schedule. This role offers competitive compensation, comprehensive training, and a supportive team environment where your contributions directly impact customer satisfaction.
As a key member of our support team, you'll troubleshoot complex technical issues, document resolutions, and collaborate with cross-functional teams. Our commitment to employee development ensures you'll gain valuable skills in network security, cloud platforms, and customer service excellence. Apply today to start your career with a company that values flexibility and professional growth.
Responsibilities
- Provide 24/7 technical support via phone, email, and remote access for enterprise clients
- Troubleshoot and resolve hardware, software, and network issues during night shift hours
- Document all support interactions, solutions, and escalations in ticketing systems
- Collaborate with day shift teams to ensure seamless service continuity
- Monitor system health and proactively address potential security threats
- Maintain detailed knowledge bases and troubleshooting guides
- Deliver exceptional customer service with a first-contact resolution focus
Qualifications
- High school diploma or equivalent; Associate's degree in IT preferred
- 1+ years of technical support experience in 24/7 environments
- Proficiency with Windows/Linux operating systems and cloud platforms
- Strong analytical skills for diagnosing complex technical issues
- Excellent written and verbal communication abilities
- CompTIA A+ or Network+ certification required
- Ability to work independently with minimal supervision
- Flexibility to adjust schedule during peak demand periods