Job Description
Join our dynamic team as an Immediate Hire Remote Tech Support Specialist and become the hero of our clients' digital experiences. We're seeking a tech-savvy problem-solver to deliver exceptional remote support across diverse platforms. Enjoy competitive compensation, flexible hours, and the opportunity to grow with a forward-thinking leader in IT services. Apply today and start making an immediate impact!
Responsibilities
- Diagnose and resolve hardware/software issues via remote desktop tools and phone support
- Manage ticket systems, prioritize incidents, and maintain SLA compliance
- Install, configure, and maintain OS/software deployments across enterprise environments
- Create technical documentation and knowledge base articles for internal teams
- Collaborate with Tier 2/3 engineers on complex system integrations
- Conduct user training sessions for new software implementations
- Monitor system health and proactively address performance bottlenecks
Qualifications
- 3+ years of hands-on technical support experience in Windows/macOS environments
- CompTIA A+ or equivalent certification required
- Proficiency in remote support tools (TeamViewer, AnyDesk, etc.) and ticketing systems (Zendesk, Jira)
- Strong knowledge of cloud platforms (AWS, Azure, Google Workspace)
- Excellent troubleshooting skills with networking fundamentals (TCP/IP, DNS, DHCP)
- Exceptional communication and customer service abilities
- Ability to work independently with minimal supervision
- Must be authorized to work in the US immediately