Job Description
Join our dynamic team as a Night Shift Support Specialist in Anaheim! We offer flexible scheduling options to accommodate your lifestyle while providing critical technical assistance to our global clientele. This role combines competitive compensation with opportunities for professional growth in a 24/7 operational environment.
Responsibilities
- Provide 24/7 remote technical support via phone, chat, and ticketing systems
- Troubleshoot hardware/software issues for enterprise clients
- Document all interactions in CRM with detailed resolution steps
- Collaborate with cross-functional teams during major incidents
- Maintain SLA compliance and customer satisfaction metrics
- Conduct knowledge base updates for recurring issues
- Participate in monthly training sessions on emerging technologies
Qualifications
- 2+ years of IT support experience in night shift environments
- Proficiency with Windows/macOS and networking fundamentals
- Exceptional problem-solving and communication skills
- CompTIA A+ or equivalent certification preferred
- Ability to work independently with minimal supervision
- Strong time management in high-pressure situations
- Experience with Zendesk or similar ticketing systems