Job Description
Join TechSecure Solutions' elite night shift team and earn a $5,000 sign-on bonus! We're seeking dedicated IT Support Specialists to maintain our 24/7 infrastructure while our city sleeps. Enjoy premium pay, flexible scheduling, and career advancement opportunities in Jacksonville's growing tech hub.
As a cornerstone of our operations, you'll troubleshoot complex systems, implement security protocols, and ensure seamless service delivery during overnight hours. This role offers unmatched work-life balance with minimal weekday disruptions and exclusive team-building events.
Responsibilities
- Provide Tier 2/3 technical support for enterprise systems, networks, and cloud infrastructure during overnight shifts (11 PM - 7 AM)
- Monitor and respond to security alerts, implementing patches and mitigating threats in real-time
- Collaborate with global teams via ticketing systems to resolve critical outages and performance issues
- Document incident reports, create knowledge base articles, and contribute to process improvements
- Conduct system audits, backups, and maintenance during low-traffic windows
- Mentor junior staff through cross-training sessions and knowledge-sharing initiatives
Qualifications
- 3+ years of enterprise IT support experience with Windows/Linux environments
- CompTIA Security+ or equivalent cybersecurity certification required
- Proficiency in networking fundamentals (TCP/IP, DNS, firewalls) and cloud platforms (AWS/Azure)
- Ability to work independently with minimal supervision in high-pressure situations
- Excellent written and verbal communication skills for cross-team documentation
- Valid driver's license and reliable transportation for occasional on-site visits
- Experience with Jira, ServiceNow, or similar ITSM platforms