Job Description
Launch your career in technology with our comprehensive paid training program! We're seeking motivated Night Shift Support Specialists to join our Irvine-based team. No prior experience required – we'll provide everything you need to succeed in high-demand IT support roles. Enjoy competitive pay, career advancement opportunities, and a supportive team environment designed for growth.
As a Night Shift Support Specialist, you'll be the backbone of our 24/7 operations, ensuring seamless technical support for our clients. Our paid training covers essential skills including system diagnostics, customer communication, and troubleshooting techniques. This role offers a clear pathway to permanent employment with benefits after the training period.
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote assistance
- Diagnose and resolve hardware/software issues for enterprise clients
- Document support tickets and maintain accurate case records
- Collaborate with senior engineers on complex technical escalations
- Participate in continuous skills development during training period
- Adhere to SLA metrics and quality assurance standards
- Contribute to knowledge base documentation and improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional problem-solving and analytical abilities
- Strong written and verbal communication skills
- Ability to work independently with minimal supervision
- Comfortable working night shifts (10 PM - 6 AM)
- Basic computer literacy with willingness to learn technical systems
- Customer service mindset with patience under pressure
- US work authorization and reliable transportation