Job Description
Join our dynamic team as a Remote Tech Support Specialist in Wichita, KS! We're urgently seeking tech-savvy professionals to deliver exceptional customer support from the comfort of your home. If you're passionate about solving technical challenges and thrive in a remote work environment, this is your chance to make an immediate impact. Enjoy competitive compensation, flexible hours, and a supportive company culture that values innovation and growth.
Responsibilities
- Provide remote technical support to customers via phone, chat, and email for hardware/software issues
- Diagnose and resolve network connectivity problems, system crashes, and application errors
- Install and configure operating systems, software updates, and security patches
- Document troubleshooting steps and solutions in ticketing systems
- Collaborate with senior engineers on complex technical escalations
- Conduct remote system maintenance and performance optimization
- Train customers on best practices for device security and efficiency
Qualifications
- 2+ years of experience in remote desktop support or helpdesk roles
- Proficiency with Windows OS, macOS, and networking fundamentals
- Strong knowledge of hardware troubleshooting (printers, routers, peripherals)
- Certifications (CompTIA A+, Network+, or Microsoft 365 preferred)
- Exceptional written/verbal communication skills
- Ability to work independently with minimal supervision
- Experience with ticketing systems (Zendesk, ServiceNow)
- High-speed internet connection and dedicated home office setup