Job Description
Join our dynamic remote-friendly support team as a Night Shift Specialist in Lubbock, TX! We're seeking dedicated professionals to provide exceptional technical support during overnight hours while maintaining work-life balance with our flexible remote options. This role offers competitive compensation, comprehensive benefits, and opportunities for career advancement in a collaborative environment.
As a key member of our 24/7 operations, you'll resolve complex technical issues, monitor system health, and ensure seamless service delivery for global clients. Enjoy the unique benefits of night shift scheduling including reduced commute times and focused work periods.
Responsibilities
- Provide remote technical support via phone, chat, and ticketing systems during overnight hours
- Monitor and maintain server/network infrastructure using enterprise tools
- Resolve Tier 2/3 technical issues including OS, SaaS applications, and cloud services
- Document incident resolutions, knowledge base updates, and process improvements
- Collaborate with global teams during escalation scenarios and major incidents
- Contribute to system optimization projects and proactive maintenance schedules
- Adhere to SLA metrics and security protocols for all support activities
Qualifications
- 2+ years of technical support experience in IT operations or helpdesk environments
- Proficiency with Windows/Linux systems and cloud platforms (AWS/Azure/GCP)
- Strong troubleshooting skills for network, hardware, and software issues
- Excellent written and verbal communication skills for remote collaboration
- Ability to work independently during overnight hours with minimal supervision
- CompTIA A+/Network+ certification or equivalent technical training preferred
- Experience with ticketing systems (ServiceNow, Jira) and monitoring tools
- Flexibility to adjust schedule during critical system updates or outages