Job Description
Join TechConnect Solutions and revolutionize tech support with our award-winning remote team in Albuquerque! We're seeking passionate tech enthusiasts to provide exceptional customer service with flexible scheduling options. Enjoy a fully remote work environment while troubleshooting cutting-edge systems and making a tangible impact on small businesses across New Mexico. Our culture celebrates work-life balance, continuous learning, and innovation-driven problem-solving.
What We Offer:
- Premium remote work infrastructure
- Competitive hourly rates with performance bonuses
- Flexible scheduling (evenings/weekends available)
- Comprehensive tech certification reimbursements
- Collaborative virtual team environment
Responsibilities
- Diagnose and resolve complex technical issues via remote access tools
- Provide Tier 2/3 support for Windows/macOS, networking, and cloud services
- Document troubleshooting processes and maintain knowledge base articles
- Collaborate with cross-functional teams on system improvements
- Mentor junior support staff during peak hours
- Conduct proactive system audits for 50+ SMB clients
- Develop customized training materials for end-users
Qualifications
- 3+ years of remote technical support experience
- CompTIA A+/Network+ or equivalent certification
- Proficiency in Azure AD, Intune, and VPN technologies
- Exceptional written and verbal communication skills
- Experience with ticketing systems (ServiceNow/Jira)
- Ability to work independently with minimal supervision
- Valid New Mexico driver's license for occasional on-site visits
- OSHA 30-hour certification preferred