Job Description
Join TechSolutions Inc.'s elite night shift team and elevate your career as a Senior IT Support Specialist in Anaheim. We offer a high-paying, remote-friendly role with premium benefits and growth opportunities. As a cornerstone of our 24/7 operations, you'll ensure seamless technical infrastructure for Fortune 500 clients while enjoying shift differential pay and performance bonuses. Experience the perfect blend of challenging work and work-life balance with our structured 10 PM-6 AM schedule.
Why Apply?
- Industry-leading compensation with $10k+ annual bonus potential
- Comprehensive health, dental, and vision coverage
- Tuition reimbursement for advanced certifications
- State-of-the-art equipment and flexible scheduling
Responsibilities
- Provide Tier 3 technical support for enterprise-level systems during night shift hours
- Monitor and troubleshoot network infrastructure, servers, and cloud platforms
- Execute system patches, security updates, and disaster recovery protocols
- Collaborate with global teams via ticketing systems (ServiceNow/Jira) and chat platforms
- Document incidents, resolutions, and process improvements in knowledge base
- Conduct proactive system health checks and performance optimization
- Mentor junior technicians during shift handovers
Qualifications
- 5+ years of enterprise IT support experience with night shift exposure
- Expertise in Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- CompTIA Security+ or equivalent certification required
- Strong proficiency in network troubleshooting (TCP/IP, DNS, DHCP)
- Experience with monitoring tools (SolarWinds, Nagios, Datadog)
- Excellent written/verbal communication skills for cross-functional collaboration
- Ability to work independently with minimal supervision during off-hours
- CCNA or equivalent network certification preferred