Job Description
Join TechGuard Solutions as a Night Shift Support Specialist and unlock premium compensation while serving as the backbone of our 24/7 operations. This high-impact role offers exceptional earning potential in Charlotte's thriving tech corridor, with competitive benefits and a dynamic team environment. You'll gain unparalleled experience in enterprise-level infrastructure while enjoying a premium pay rate for night shift work. Apply today to elevate your career in one of the nation's fastest-growing tech hubs.
Responsibilities
- Provide Tier 2/3 technical support for enterprise systems during overnight hours
- Monitor and resolve critical infrastructure alerts, minimizing downtime
- Collaborate with global teams to troubleshoot complex system issues
- Document incident resolutions and update knowledge base resources
- Conduct proactive system maintenance and security patching
- Train junior staff on emergency response protocols
- Optimize support workflows for overnight efficiency
Qualifications
- 3+ years in enterprise IT support or systems administration
- CompTIA Network+ or equivalent certification required
- Experience with AWS/Azure cloud environments
- Proficient in PowerShell, Python, or automation scripting
- Ability to work independently during overnight shifts
- Strong analytical skills for rapid incident resolution
- Excellent written communication for cross-team collaboration
- Valid North Carolina driver's license for occasional on-site needs