Job Description
Join our award-winning IT team as a Remote Tech Support Specialist in Saint Paul! We provide all necessary equipment (laptop, peripherals, software) for you to deliver exceptional support from home. Enjoy competitive pay, comprehensive benefits, and career growth opportunities while serving diverse clients across the Midwest.
What We Offer:
- Full remote work with company-provided equipment
- Health/dental/vision insurance + 401(k) match
- Professional development stipend
- Flexible schedule with core hours
- Collaborative virtual team environment
Responsibilities
- Diagnose and resolve hardware/software issues via remote access tools
- Provide Tier 2/3 support for Windows/macOS/Linux systems
- Manage ticket queues with SLA adherence
- Document technical procedures and knowledge base articles
- Collaborate with network/security teams on complex issues
- Train end-users on new technologies and best practices
- Monitor system performance and proactively address vulnerabilities
Qualifications
- 3+ years of remote tech support experience
- CompTIA A+/Network+ certification (or equivalent)
- Expertise in Active Directory, VPN, and endpoint management
- Strong written communication skills for documentation
- Experience with ticketing systems (Jira, ServiceNow)
- Ability to work independently with minimal supervision
- US work authorization and reliable home internet