Job Description
Join our elite remote tech support team at NexusTech Solutions and become the hero behind seamless digital experiences! We're urgently seeking passionate Tech Support Specialists to empower our New York-based clients with cutting-edge problem-solving expertise. Enjoy a fully remote work environment with flexible hours and comprehensive benefits while making a tangible impact in the tech landscape.
As a cornerstone of our client success team, you'll diagnose complex technical issues across diverse platforms, deliver exceptional customer service, and drive innovation in digital solutions. This isn't just a job—it's your gateway to a future-proof career in the thriving NYC tech ecosystem.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows, macOS, and mobile platforms via remote support tools
- Provide exceptional customer service through phone, chat, and email channels
- Document technical procedures and solutions in our knowledge base
- Collaborate with engineering teams to escalate complex network and security issues
- Conduct system audits and implement preventative maintenance protocols
- Train clients on new technologies and best practices
- Monitor system performance and optimize user experience
Qualifications
- 3+ years of hands-on technical support experience
- Expertise in Windows OS, Active Directory, and cloud platforms (AWS/Azure)
- CompTIA A+/Network+ certification or equivalent
- Proficiency in remote support tools (TeamViewer, AnyDesk, etc.)
- Strong analytical and problem-solving abilities
- Excellent communication skills with technical/non-technical stakeholders
- Ability to work independently with minimal supervision
- Experience with ticketing systems (Jira, ServiceNow)