Job Description
Join CyberSecure Solutions as a Night Shift Support Specialist and become the backbone of our 24/7 operations! We're seeking a dedicated professional to provide exceptional technical support during critical overnight hours. This role offers competitive compensation, comprehensive benefits, and the opportunity to work in a cutting-edge environment. If you thrive in dynamic settings and excel at problem-solving, apply today to launch your career in Wichita's growing tech sector.
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access for enterprise systems
- Monitor network infrastructure and respond to security alerts during overnight hours
- Document incident reports, resolutions, and system performance metrics
- Collaborate with day-shift teams for seamless handovers and knowledge transfer
- Execute system maintenance and updates during low-traffic periods
- Train junior staff on support protocols and troubleshooting techniques
Qualifications
- 3+ years in IT support or helpdesk roles
- CompTIA Network+ or Security+ certification preferred
- Expertise in Windows Server, Active Directory, and cloud platforms
- Strong diagnostic skills for hardware/software issues
- Ability to work independently with minimal supervision
- Experience with ticketing systems (ServiceNow, Jira)
- Excellent written and verbal communication skills