Job Description
Join our elite remote support team as a Senior Tech Support Specialist in Richmond, VA! We're seeking a highly skilled professional to deliver exceptional technical assistance to enterprise clients. Enjoy competitive compensation, flexible remote work, and a culture that values innovation and career growth. This high-impact role offers unparalleled opportunities to solve complex challenges while advancing your expertise in cutting-edge technologies.
Responsibilities
- Provide Tier 3/4 technical support for enterprise hardware/software systems via remote channels
- Lead troubleshooting initiatives for network, security, and cloud infrastructure issues
- Develop and implement proactive monitoring solutions for client systems
- Mentor junior support staff and optimize support workflows
- Document technical procedures and create knowledge base articles
- Collaborate with engineering teams on system improvements
- Manage complex escalations with SLA adherence
Qualifications
- 5+ years of enterprise-level technical support experience
- Expertise in Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- Strong networking fundamentals (TCP/IP, DNS, VPNs, firewalls)
- Industry certifications (CompTIA, Microsoft, or Cisco preferred)
- Exceptional problem-solving and communication skills
- Experience with ticketing systems (ServiceNow, Jira)
- Ability to work independently in a remote environment