Job Description
Join DeltaTech Solutions as a Part-Time Night Shift Support Specialist and become the backbone of our 24/7 operations! We're seeking dedicated professionals to provide exceptional technical support during overnight hours. This role offers competitive compensation, flexible scheduling, and the opportunity to work with cutting-edge technology in a collaborative environment. If you thrive in dynamic settings and enjoy solving complex challenges, apply today and launch your career in Baton Rouge's growing tech sector!
Responsibilities
- Deliver remote technical support via phone, email, and chat for enterprise clients
- Monitor system alerts and troubleshoot network infrastructure issues
- Document all support tickets and maintain detailed case logs
- Collaborate with day-shift teams for seamless issue resolution
- Conduct routine system maintenance and security updates
- Provide exceptional customer service with a calm, professional demeanor
Qualifications
- High school diploma or equivalent; Associate's degree preferred
- 1+ years in technical support or IT operations
- Proficiency with Windows/macOS, networking protocols, and cloud services
- Strong troubleshooting skills with diagnostic tools like Wireshark
- Ability to work independently with minimal supervision
- Excellent communication and problem-solving abilities
- CompTIA A+ certification or equivalent experience