Job Description
Urgent Hiring: Night Shift Support Specialist
We are currently seeking a highly motivated Night Shift Support Specialist to join our dynamic team in Henderson, NV. If you are looking for a role that offers stability, competitive pay, and the opportunity to work in a cutting-edge environment, this is your chance to shine.
As part of our support team, you will be the first line of defense for our clients, ensuring that critical systems remain operational during the overnight hours. We offer a generous night shift differential and a culture that prioritizes employee growth and well-being.
Responsibilities
- Monitor and triage incoming support tickets with a focus on rapid response and resolution.
- Provide expert technical troubleshooting for hardware, software, and network issues.
- Document all support interactions and maintain accurate records in our ticketing system.
- Collaborate with the day-shift engineering team to escalate complex issues and ensure continuity.
- Conduct routine system health checks and perform preventative maintenance tasks.
- Ensure a 99.9% uptime record for all client services during your shift.
Qualifications
- Minimum of 2 years of experience in a technical support, help desk, or customer service role.
- Must be available to work rotating night shifts (e.g., 6:00 PM – 6:00 AM).
- Strong proficiency in remote support tools and ticketing systems (e.g., Jira, Zendesk, ServiceNow).
- Excellent problem-solving skills and the ability to remain calm under pressure.
- Strong verbal and written communication skills to interact with diverse stakeholders.