Job Description
Are you a dedicated night owl looking for an exciting opportunity in the heart of Hawaii? Hawaii Customer Support Hub is seeking a reliable Night Shift Support Specialist to join our growing team. If you thrive in a fast-paced environment and enjoy solving complex technical problems while the rest of the world sleeps, we want to hear from you.
As a Night Shift Support Specialist, you will be the frontline guardian of our client's digital infrastructure. You will ensure seamless operations, resolve critical tickets, and provide exceptional support to our users during off-hours. This role offers a unique chance to work in a beautiful location with competitive compensation and comprehensive benefits.
Why Join Us?
- Competitive Pay: Earn between $22.00 and $28.00 per hour.
- Comprehensive Benefits: Medical, dental, vision, and 401(k) matching.
- Work-Life Balance: Enjoy your days off while the city sleeps.
- Premium Location: Work in the vibrant city of Honolulu, Hawaii.
Apply today to take the first step towards a rewarding career in IT Support!
Responsibilities
- Monitor System Infrastructure: Proactively monitor server health, network traffic, and application performance to ensure 99.9% uptime during the night shift.
- Ticket Resolution: Manage, troubleshoot, and resolve technical support tickets and incidents with a focus on speed and accuracy.
- User Communication: Provide clear, empathetic, and professional technical support to customers via phone, email, and chat during off-hours.
- Documentation: Maintain accurate and up-to-date logs of incidents, resolutions, and system configurations in the ticketing system.
- Collaboration: Communicate effectively with the day-shift team to hand over unresolved issues and ensure continuity of service.
- Security Compliance: Adhere to strict security protocols and data privacy regulations to protect sensitive information.
- Hardware Maintenance: Perform routine checks on hardware peripherals and escalate repairs when necessary.
Qualifications
- Experience: Minimum of 1-3 years of experience in IT support, help desk, or customer service.
- Technical Skills: Proficiency in Windows/macOS, troubleshooting network issues, and familiarity with CRM software (e.g., Zendesk, ServiceNow).
- Communication: Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Reliability: Demonstrated ability to work independently during night shifts and adhere to a strict schedule.
- Education: High school diploma or equivalent; Associate’s degree in Computer Science or related field preferred.
- Problem Solving: Strong analytical skills with a proactive approach to identifying and resolving technical issues before they escalate.
- Licensure: CompTIA A+ or equivalent certification is a plus.