Job Description
Are you seeking a stable, rewarding career in Greensboro, NC with a flexible schedule? Apex Support Systems is currently hiring for our dynamic Night Shift Support team. We are specifically looking for motivated individuals who want to enter the tech support industry. No prior experience is necessary—we provide comprehensive training and mentorship to help you succeed.
As a Night Shift Support Specialist, you will serve as the primary point of contact for our clients, ensuring their technical needs are met with precision and care. This role is perfect for students, night owls, or anyone looking to start a full-time career in a high-growth environment.
Responsibilities
- Provide exceptional customer support via phone, email, and chat during evening hours.
- Diagnose and troubleshoot common hardware and software issues.
- Document all customer interactions and resolutions accurately in the CRM system.
- Resolve incoming tickets within the Service Level Agreement (SLA) timeframes.
- Collaborate with the day shift team to ensure seamless service continuity.
- Maintain a professional, helpful, and empathetic demeanor at all times.
Qualifications
- No Experience Required: We welcome entry-level applicants and offer paid on-the-job training.
- High school diploma or equivalent (GED).
- Ability to work rotating night shifts (e.g., 10:00 PM – 7:00 AM).
- Strong verbal and written communication skills.
- Basic computer literacy and typing speed of 35+ WPM.
- Reliable home office setup with a high-speed internet connection.