Job Description
Join our elite support team and launch your career with comprehensive paid training! TechSolutions Inc. is seeking motivated Night Shift Support Specialists in Tucson, AZ. No prior experience required – we invest in your growth with hands-on training in cutting-edge technologies. Enjoy competitive pay, benefits, and a supportive team environment while working flexible night hours. Apply today and transform your career!
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote assistance
- Troubleshoot complex software/hardware issues for enterprise clients
- Document cases accurately in ticketing systems
- Collaborate with cross-functional teams to resolve escalated issues
- Maintain SLA compliance and performance metrics
- Train on new technologies and security protocols
- Support system updates and maintenance during off-peak hours
Qualifications
- High school diploma or equivalent (degree preferred)
- Basic computer literacy and internet navigation skills
- Strong problem-solving and communication abilities
- Ability to work independently during night shifts
- Customer service mindset with patience and empathy
- Willingness to learn proprietary systems and tools
- Reliable transportation to our Tucson facility
- Passion for technology and continuous learning