Job Description
Join our dynamic support team as a Night Shift Specialist in Fort Wayne! We're seeking motivated individuals to provide exceptional customer support during overnight hours. Enjoy a flexible schedule while making a real impact on our clients' success. This role offers competitive pay, comprehensive training, and a collaborative team environment. If you're a problem-solver with excellent communication skills and thrive in fast-paced settings, apply today to kickstart your career in customer support!
Responsibilities
- Respond to customer inquiries via phone, email, and chat during overnight hours
- Troubleshoot technical issues and provide step-by-step solutions
- Document interactions accurately in CRM systems
- Collaborate with day-shift teams for seamless handovers
- Escalate complex issues to senior support staff
- Monitor system performance and report anomalies
- Maintain positive customer satisfaction metrics
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service or technical support experience
- Strong problem-solving and communication skills
- Ability to work independently with minimal supervision
- Proficiency with Microsoft Office and ticketing systems
- Flexible availability for overnight shifts (10 PM - 6 AM)
- Basic knowledge of networking concepts (TCP/IP, DNS)
- Valid Indiana driver's license (if occasional on-site support required)