Job Description
Are you a night owl who thrives in a fast-paced environment? Apex Tech Solutions is seeking a dedicated Night Shift Support Specialist to join our expanding team in Mesa, AZ. We are proud to offer a remote-friendly work culture, allowing you to deliver exceptional customer service from the comfort of your home or our Mesa hub.
In this role, you will be the first line of defense for our clients, troubleshooting technical issues and resolving inquiries with patience and expertise. If you are looking for a stable, full-time position with competitive pay and the flexibility to work the hours that suit your lifestyle, we want to hear from you.
Why Join Us?
- Competitive hourly rate ($18.00 - $26.00)
- Remote Friendly Hybrid Options
- Comprehensive health benefits package
- Paid training and career advancement opportunities
Take the next step in your career today. Apply now to become a Night Shift Support Specialist with Apex Tech Solutions.
Responsibilities
- Provide high-quality technical support and customer service via phone, email, and live chat during night shift hours.
- Diagnose and troubleshoot hardware and software issues for end-users with empathy and efficiency.
- Document all customer interactions and technical resolutions accurately in the CRM system.
- Collaborate with the day-shift team to ensure seamless issue escalation and resolution.
- Maintain a high level of product knowledge to answer complex client queries effectively.
- Adhere to company policies and quality assurance standards during every shift.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or related field preferred.
- Previous experience in customer support, technical support, or a helpdesk role is highly valued.
- Strong computer literacy and ability to learn new software quickly.
- Excellent written and verbal communication skills.
- Ability to work independently and manage time effectively during night hours.
- Flexibility to work rotating shifts and holidays as required.