Job Description
Join TechSolutions Inc. and start your night shift support career tomorrow! We're seeking dedicated professionals to provide exceptional technical support during our overnight hours. Enjoy competitive pay, comprehensive training, and a dynamic team environment. This role offers immediate start and career growth opportunities in Wichita's thriving tech sector.
Responsibilities
- Deliver 24/7 technical support via phone, chat, and remote access
- Troubleshoot hardware/software issues for enterprise clients
- Document tickets accurately in CRM systems
- Collaborate with global support teams during handovers
- Monitor system health and escalate critical incidents
- Conduct remote diagnostics and resolve Tier 2-3 issues
- Maintain service level agreements (SLAs) for overnight operations
Qualifications
- High school diploma or equivalent (degree preferred)
- 2+ years technical support experience
- Proficiency with Windows/macOS/Linux environments
- Strong network troubleshooting skills
- Available for flexible overnight shifts (10 PM - 6 AM)
- CompTIA A+ or equivalent certification (required)
- Excellent communication and problem-solving abilities
- Experience with Zendesk or similar ticketing systems