Job Description
Join our elite support team and start your night shift career tomorrow! We're seeking dedicated professionals to provide exceptional technical support during overnight hours. Enjoy competitive pay, flexible scheduling, and a dynamic team environment. This role offers immediate start for qualified candidates in Atlanta. Don't miss this opportunity to advance your career while maintaining work-life balance with our night shift schedule.
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access
- Troubleshoot complex hardware/software issues for enterprise clients
- Document incidents and maintain detailed support logs
- Collaborate with global teams during critical system outages
- Proactively monitor systems to prevent service disruptions
- Escalate critical issues to senior engineers with precision
- Maintain security protocols during off-hours access
Qualifications
- 2+ years in technical support or IT operations
- CompTIA A+/Network+ certification or equivalent experience
- Proficiency with Windows/Linux environments
- Excellent problem-solving and communication skills
- Ability to work independently during overnight shifts
- Experience with ticketing systems (ServiceNow/Jira)
- Available to start immediately
- US citizenship required for government contracts