Job Description
Join our elite night shift support team and start your career tomorrow! GlobalTech Solutions is seeking dedicated Night Shift Support Specialists to provide exceptional technical assistance to our global client base. This urgent opening offers immediate employment with competitive compensation and growth opportunities. Enjoy a supportive environment where your problem-solving skills shine while working alongside industry professionals.
As a key member of our 24/7 operations center, you'll resolve critical issues during high-traffic hours and contribute to our award-winning service culture. We provide comprehensive training and career advancement paths for motivated individuals ready to excel in a dynamic, fast-paced setting.
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access for enterprise clients
- Diagnose and resolve hardware/software issues across multiple platforms (Windows, macOS, Linux)
- Document incident tickets with precision and maintain SLA compliance
- Escalate complex issues to senior engineers with detailed root cause analysis
- Monitor system health and proactively address potential outages
- Collaborate with cross-functional teams during major incident response
- Maintain security protocols while accessing client systems
Qualifications
- Minimum 1 year of technical support experience in a 24/7 environment
- Proficiency in troubleshooting OS, network connectivity, and SaaS applications
- CompTIA A+ or equivalent certification preferred
- Exceptional written and verbal communication skills
- Ability to work independently with minimal supervision
- Flexible schedule availability (10 PM - 6 AM preferred)
- Basic scripting knowledge (PowerShell/Bash) a plus
- Valid driver's license for potential on-site visits