Job Description
Join our dynamic team as a Part-Time Remote Tech Support Specialist in Memphis! We're seeking tech-savvy professionals to deliver exceptional remote IT support to clients across the US. Enjoy flexible hours, competitive pay, and the opportunity to work with cutting-edge technologies while making a real impact. Key benefits include: Flexible scheduling, paid training, career advancement opportunities, and a collaborative remote work environment.
Responsibilities
- Provide remote technical support via phone, chat, and email for hardware/software issues
- Diagnose and resolve network connectivity problems, OS errors, and application conflicts
- Install, configure, and maintain software systems and security patches
- Document troubleshooting steps and solutions in ticketing systems
- Train users on best practices for cybersecurity and data protection
- Collaborate with senior engineers on complex technical escalations
Qualifications
- 2+ years of technical support experience with remote support tools
- Proficiency in Windows/macOS, networking fundamentals, and cloud services
- Strong diagnostic skills for hardware/software troubleshooting
- Excellent communication and customer service abilities
- CompTIA A+/Network+ certification or equivalent experience
- Ability to work independently with minimal supervision
- High-speed internet connection and quiet home office setup