Job Description
Join TechSolutions Inc., Pittsburgh's leading tech innovator, as a Part-Time Night Shift Support Specialist! We're seeking dedicated professionals to provide exceptional technical support during evening hours (10 PM - 6 AM). This role offers flexible scheduling and competitive compensation while ensuring our clients receive 24/7 seamless service. If you thrive in a dynamic environment and excel at problem-solving, this opportunity is perfect for you.
Responsibilities
- Provide remote technical support via phone, chat, and email during night shift hours
- Diagnose and resolve hardware/software issues for enterprise clients
- Document cases accurately in ticketing systems with detailed resolution notes
- Collaborate with day-shift teams for seamless handover of complex issues
- Monitor system alerts and proactively address potential outages
- Maintain high customer satisfaction metrics (CSAT >95%)
- Adhere to strict SLA response times and security protocols
Qualifications
- High school diploma or equivalent; relevant certifications preferred
- 1+ years of technical support experience (helpdesk, IT support)
- Proficiency with Windows/macOS, networking fundamentals, and cloud services
- Excellent written/verbal communication skills
- Ability to work independently with minimal supervision
- Strong troubleshooting and critical thinking abilities
- Availability for consistent night shift schedule (10 PM - 6 AM)
- Basic knowledge of cybersecurity best practices