Job Description
Join our elite night shift support team where cutting-edge equipment is provided to solve complex technical challenges. As a Night Shift Support Technician at TechSolve Solutions Inc., you'll be the backbone of our 24/7 operations, ensuring seamless service delivery while enjoying premium compensation and career advancement opportunities. We invest in our people with industry-leading tools and comprehensive training programs. Apply today to become part of Miami's most innovative technical support force.
Responsibilities
- Operate and maintain specialized diagnostic equipment for remote troubleshooting
- Provide Tier-3 technical support for enterprise systems during night hours
- Document all service activities using proprietary CRM systems
- Collaborate with global teams via secure communication platforms
- Execute preventative maintenance on provided hardware components
- Escalate complex issues to senior engineers with detailed incident reports
- Contribute to continuous improvement of support protocols
Qualifications
- 3+ years in technical support or IT operations
- CompTIA A+/Network+ or equivalent certification
- Proficiency with remote diagnostic tools (e.g., SolarWinds, Kaseya)
- Ability to work independently in high-pressure night shift environments
- Experience with enterprise-level infrastructure (Cisco, VMware, AWS)
- Strong analytical problem-solving abilities
- Valid Florida driver's license (for occasional on-site visits)