Job Description
Are you a night owl who thrives in a quiet environment? ApexTech Solutions is seeking a dedicated Night Shift Technical Support Specialist to join our growing team in St. Petersburg, FL.
We are looking for individuals who possess a passion for technology and a desire to help others. In this role, you will provide essential technical assistance to our clients, ensuring their systems run smoothly around the clock. Enjoy the benefits of flexible hours, competitive pay, and a supportive work culture.
Why Join Us?
- Competitive Pay: Earn between $18.00 and $28.00 per hour based on experience.
- Flexible Schedule: Enjoy the quiet of the night shift with our reliable rotation.
- Professional Growth: Opportunities for advancement within the tech industry.
- Modern Environment: Work with cutting-edge tools and supportive colleagues.
Take the next step in your career and apply today!
Responsibilities
- Provide exceptional technical support to clients via phone, email, and live chat during the night shift.
- Diagnose and resolve hardware and software issues efficiently using ticketing systems.
- Manage and update customer accounts, ensuring all information is current and accurate.
- Collaborate with the day shift team to ensure seamless workflow continuity and issue resolution.
- Document technical resolutions and maintain detailed logs for future reference.
- Maintain a high level of customer satisfaction by resolving escalations professionally and promptly.
Qualifications
- High school diploma or equivalent; technical certification (A+, Network+) is a plus.
- Previous experience in technical support, customer service, or IT help desk.
- Strong problem-solving skills and the ability to troubleshoot complex technical issues.
- Ability to work independently and stay focused during night hours.
- Excellent verbal and written communication skills.
- Proficiency with Microsoft Office Suite and basic troubleshooting tools.