Job Description
We are seeking a highly motivated Night Shift Technical Support Specialist to join our growing team in Jacksonville, FL. In this role, you will provide critical technical assistance to our clients while enjoying the flexibility of remote work options. We value work-life balance and offer a dynamic environment for those seeking flexible hours.
As part of our elite support team, you will be the first point of contact for complex technical issues, ensuring seamless operations during off-hours. If you are looking for a career that fits your schedule and offers competitive compensation, apply today.
Responsibilities
- Provide expert technical troubleshooting and support to customers via chat, email, and phone.
- Manage and resolve high-priority tickets within established Service Level Agreements (SLAs).
- Document all interactions, resolutions, and system changes in the CRM database.
- Collaborate with cross-functional teams to improve processes and documentation.
- Stay updated on the latest technology trends to provide accurate guidance.
- Maintain a high level of professionalism and empathy during night operations.
Qualifications
- Minimum of 1-2 years of experience in IT support, customer service, or technical helpdesk roles.
- Strong troubleshooting skills across various operating systems and software.
- Ability to work night shifts and flexible schedules as required.
- Excellent written and verbal communication skills.
- Self-motivated with the ability to work independently in a remote setting.
- High school diploma or equivalent required; Associate’s degree preferred.